How to Use Security Guards and Video Surveillance to Protect Your Business

How to Use Security Guards and Video Surveillance to Protect Your Business


ops center 2The security plan for your business is one of the most important operational plans you will have. As a business owner, you have a responsibility and a right to keep the people in and around your location safe. Depending on the type of business you own, you have several choices on how to execute your security plan. Usually, businesses choose either a traditional security guard or a video surveillance system to meet their needs.

Although security guards are known as the more traditional route, it’s not uncommon for security companies to enhance a security guard’s protective reach with technology. More and more, the coupling of human intelligence and technology is becoming a popular way to protect your business, as it provides an extensive and versatile security plan. Creating an effective, comprehensive security plan requires you to consider and outline a framework where both your security guard and surveillance work together to keep your business safe and secure.

Here are three strategies for effectively combining video surveillance and the aid of a security guard for a comprehensive security solution.

  1. Assign ‘roles’ to your security officer and video surveillance system.

It’s true that there is safety in numbers when it comes to protecting your business. As a business owner, having both systems may feel like you’ve ‘got it all,’ and that’s true. Together, these systems can be powerful in preventing and solving crime. But these systems combined are most powerful when they’re each focused on an individual solution.

When creating your security plan, it’s important to know how each system will be used and what you want out of it, so when you implement your system in your business, you know it’s working for you. If you are using both a guard and video surveillance at your location, you should lean on your security guard to prevent crime, and your video surveillance to solve crime. It’s true that security cameras are significant crime deterrents, but a security guard is best equipped to stop crime in its tracks. Cameras are indisputable when it comes to the facts after the crime.

Assigning these roles to each system can help you with the physical implementation, too. For example, if your video surveillance system is present in your business to solve crimes, it should be placed where the faces of the people in and around your business are visible and clear on the video camera. If you own a retail store, you may want to place a security guard near the entrance or exit in case of a theft.

  1. Create a communication framework for your two ‘systems.’

While security officers can come equipped to provide video monitoring duties, it doesn’t mean they’ve come equipped to carry out the systems you’ve put into place for how your security guards and video surveillance system will work together. In fact, getting down on paper how these two ‘systems’ will communicate is one of the most important facets of your security plan.

It may seem strange to think about how technology and a human will communicate together, but that’s not the type of plan you need — it’s more about how one system relies on the other and how they work together. For example, when your guard is on monitoring duty, what should he do if he sees a theft? Who does he alert? How does he do it? It’s also important to consider edge cases like how your guard should report crime when your camera isn’t working, or how to troubleshoot the video surveillance system if it needs a reboot. Understanding the flow of communication from you to your security system and back is one of the ways you can be certain it’s an effective system.

  1. Train your officers and your staff on the whole process.

If you’ve taken the time to sit down with your team, create a security plan, buy video surveillance equipment, contract with a security guard, and work out all of those details in-between, then you have to get your entire staff — including security personnel — on board with the plan. Security training is vital for security personnel, but as a business owner, having your entire workforce on the same page about security can help prevent and even deter crime.

If you’re transparent about your security plan, your employees can help you spot suspicious behavior, recognize known criminals and even report a crime. Teaching them the in’s and out’s of the plan and showing them you are invested in protecting your business will likely deter them from committing crimes themselves. If they know you’re actively participating in your security plan, it may not be worth the risk for them.

While you may have exclusively used one system over the other in the past, combining traditional security guards and video surveillance equipment can create a comprehensive, effective security plan for your business. In order to maximize your benefits, make sure to fully understand how and when each system is used; create a solid communication plan between you, the security system and the authorities; and train your staff on your security plan so they can help your protect your business.

  • Have you starting working on your security plan, and now you’re ready for the next step? Are you looking for ongoing security guard service and video surveillance? Click here for a free quote!









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